Frequently Asked Questions
General Questions
What is The Journal District? The Journal District is an online stationery store offering beautifully designed journals, notebooks, and planners. Our products are versatile, inspiring, and perfect for journaling, writing, note-taking, and organizing your thoughts.
Who are your products for? Our products are designed for writers, journalers, creatives, and anyone who needs a space to capture ideas, dreams, and everyday plans. Whether you're an experienced journaler or new to writing, we have something for you.
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How can I contact customer support? You can reach us via email at susan@thejournaldistrict.com, and we’ll respond within 24-48 hours. You can also use the contact form on our website.
Product Questions
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What kinds of journals and notebooks do you offer? We offer a range of journals, planners, and notebooks with layouts designed for creativity, organization, and self-expression. From themed journals like the Sunflower Journal to versatile planners, there’s something for every need.
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Are your journals available in digital formats? Yes! Some of our products, like the Sunflower Journal, are available in digital formats so you can use them on tablets or digital note-taking apps.
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Can I customize my journal or notebook? We currently do not offer customization options but is something we are considering as a future offering!​​​
About The Journal District
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What makes The Journal District different from other stationery stores? We focus on creating products that inspire creativity, organization, and self-expression. We also offer journaling sessions and challenges to help our community get the most out of their journaling practice.
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Do you offer discounts or promotions? Yes, we offer special discounts during holidays, product launches, and for our newsletter subscribers. Sign up for our email list to stay updated!
Shipping & Returns​
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Do you ship internationally? Yes, we ship to many countries worldwide. Shipping rates and delivery times vary depending on your location. You’ll see details at checkout.
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What is your return policy?
We accept returns for unused and undamaged physical products within 30 days of purchase, at the purchasers cost. However, due to the nature of digital products, we do not offer refunds for digital downloads
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How long does it take to receive my order? Orders typically process within 1-3 business days, and delivery times depend on your shipping location and selected shipping method.